FAQ´s
any doubts?
How is the reservation processed?
Once you have completed all the details requested at the time of booking you will be redirected to a confirmation page. Within a maximum of 5 minutes you will receive in the referenced email a voucher with all the details of your reservation. You should confirm that everything is correct and then digitally store or print so that when you get close to the driver you can be identified as our customer.
We are not responsible for voucher filling errors upon arrival. Please confirm all details prior to travel.
If you have not received the voucher on time please contact via email (This email address is being protected from spambots. You need JavaScript enabled to view it.).
If you have not received the voucher on time please contact via email (This email address is being protected from spambots. You need JavaScript enabled to view it.).
How do I proceed on arrival at the airport?
On arriving at the airport, a driver will have a tablet with your name on the reservations list. The driver will be in the arrivals hall, near the Central Café and the police department. Once you find it, you should show the confirmation voucher you received via email (may show in digital or print format). The driver will help you with the luggage and will direct you to the vehicle that will take you to your destination.
If you have any difficulties finding the driver, please call the number on your voucher. We recommend that you have your mobile phone turned on as soon as you leave the plane, because we may need to contact you. We don't take responsibility for lost transfers if we try to contact you with the booking details and are unsuccessful. We allow 1h20 minutes after flight lands before contacting the client. Our office will try to contact twice to the phone number provided before declaring it a "No Show" and after that there is no reason for a refund.
If you have any difficulties finding the driver, please call the number on your voucher. We recommend that you have your mobile phone turned on as soon as you leave the plane, because we may need to contact you. We don't take responsibility for lost transfers if we try to contact you with the booking details and are unsuccessful. We allow 1h20 minutes after flight lands before contacting the client. Our office will try to contact twice to the phone number provided before declaring it a "No Show" and after that there is no reason for a refund.
What happens if my flight is delayed?
Flight delays are quite frequent due to several factors. With us, you dont need to worry. We are constantly monitoring flights to ensure that, at the right time, we will be there to receive you. Even if the delay is significant.
However, if your flight is delayed for more than 24 hours, we will contact you to confirm a new time and date.
However, if your flight is delayed for more than 24 hours, we will contact you to confirm a new time and date.
How is the departure of the accommodation?
Once you have entered your departure data in the booking form, it will automatically calculate the duration of the selected trip.
We will be on site at the time indicated in the booking process.
At this time you will need to add the duration of the trip calculated by our booking engine. You must calculate your travel time and expect to arrive at the airport 2 hours before your flight time.
If in doubt, you can request pickup time confirmation again from our website or by sending an email directly to This email address is being protected from spambots. You need JavaScript enabled to view it..
Driver will wait up to 15 minutes after time booked unless client shows up and requests more time (we reserve the right to deny it if our daily schedule doesn't allow it).
We will be on site at the time indicated in the booking process.
At this time you will need to add the duration of the trip calculated by our booking engine. You must calculate your travel time and expect to arrive at the airport 2 hours before your flight time.
If in doubt, you can request pickup time confirmation again from our website or by sending an email directly to This email address is being protected from spambots. You need JavaScript enabled to view it..
Driver will wait up to 15 minutes after time booked unless client shows up and requests more time (we reserve the right to deny it if our daily schedule doesn't allow it).
Can I order more than one stop?
We can make up to 2 extra stops to drop off customers from the same group at different locations at no extra cost as long as it's within the same city.
How can I pay for the service?
You can pay online through PayPal, which includes all types of credit cards.
You can also, if you prefer, pay cash to the driver.
When booking RETURN, we prefer to pay in full upon arrival to avoid extra time wasted when you have a flight waiting for you, however it is at your discretion to pay in full or in part.
All our vehicles will be equipped with an ATM terminal on board. It accepts the majority credit and debit cards at no extra cost.
You can also, if you prefer, pay cash to the driver.
When booking RETURN, we prefer to pay in full upon arrival to avoid extra time wasted when you have a flight waiting for you, however it is at your discretion to pay in full or in part.
All our vehicles will be equipped with an ATM terminal on board. It accepts the majority credit and debit cards at no extra cost.